After-Sales Service

National after sales service telephone:+86-373-8791678Contact: Minister Song

Our company is a professional enterprise that manufactures and sells lifting equipment and accessories in China. In order to always maintain the company's reputation and the image of after-sales service, the company should strengthen quality and technical management, continuously improve product quality, and at the same time further do a good job in pre-sales and after-sales service. For this reason, this service regulation is specially formulated. Please supervise and put forward valuable opinions to continuously strengthen the cooperative relationship between the two sides, better service for electrical construction.

1. Do a good job of pre-sales service

1. Provide the information you want to know to the new and old users in a timely manner. After receiving the letter, the information will be sent out on the same day.

2. You are welcome to visit or study at any time. We will warmly receive and arrange carefully to ensure your satisfaction.

3. Whenever a new product of our company comes out, we will send information and relevant materials to new and old users all over the country in time.

4. Our company has a monthly product study class. The study class is held in the company or outside the company at the request of users by inviting in and going out. Through the study class, you will have a more comprehensive understanding of our company's products and reasonable selection.

2. Installation, debugging and repair of products

1. For users who choose our products, during the production stage, our company welcomes users to send personnel to the company to supervise and study. At that time, we will receive them warmly and provide convenient accommodation.

2. For users who choose our products for the first time, our company will send personnel to assist in debugging the on-site installation and debugging of the products.

3. During the installation and commissioning of the product, the participants of our company are also responsible for answering various questions raised by users, and teach the matters needing attention in the use of the product, the reasonable use of spare parts, etc.

The service personnel sent by our company to the user are not allowed to ask the user for money or make improper demands in any way.

3. After-sales service

1. Our company will hold regular product technology training courses to teach users the technology of product installation, maintenance and repair, help you manage and use the products produced by our company, and listen to the opinions of users modestly, so as to make the products suitable for continuous improvement and more in line with the requirements of users.

2. Handle the user's letter and call in a timely manner. If our company needs to send someone to the scene to solve the problem, our company will immediately send personnel. Please explain the specific situation, contact person and detailed address when the user calls, and ask the user to provide convenient accommodation and transportation to the personnel sent by our company.

3. Our company has strict requirements for the dispatched service personnel. In case of holidays, users are not allowed to ask for overtime pay. If there are any violators, they will be dealt with seriously and users will be asked to assist in supervision.

4. Before the product overhaul, the user should contact the spare parts department of our company in advance to order and provide spare parts on time to ensure the smooth completion of the overhaul on time.

5. Our company will make every effort to serve users wholeheartedly, please support, supervise and guide our work.